| How to contact our customer service? |
You can reach us by email at service@vicgether.com or by visiting our Contact Us page on the website. Our customer service team is ready to assist you during our business hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding national holidays). |
| How long will it take to receive my order? |
| After your order is placed, we will ship the products within 3-5 business days. The actual delivery time will vary depending on your location, but it generally arrives within a few days of shipping. ? Please note: For some remote or outlying island areas, delivery times may be slightly delayed. Thank you for your understanding. |
| What should I do if there's a problem with the product I received? |
No need to worry if the product you received is defective or has an issue; we will take care of it for you. Please contact us within 7 days of receiving your item and provide relevant photos or videos for our review. We will assist you with the return or exchange as soon as possible. ? You can send the following information to service@vicgether.com, or fill out the form on our "After-Sales & Repairs" page. A specialist will then be in touch with you as soon as possible to assist you.
Thank you for your understanding and support. We are committed to handling every order with care to ensure a worry-free shopping experience for you.。? |
| Can I check my order status? |
| You can check your order status in the Member Center or contact our customer service team for detailed information. |
| Do you offer a warranty service? |
All of our products generally come with a one-year warranty, but please refer to the specific product page for details. Keep in mind that consumable items, such as charging cables and other small peripherals, are not covered under the warranty. If you're unsure whether a product is covered, feel free to ask us anytime! |
