1.Product Returns and Exchanges
If the item you received is defective or was damaged during shipping, please contact our customer service within 7 days of receipt. Provide the necessary proof, such as photos or videos, to confirm the issue. We will then assist you with the return or replacement of the product.
2.Warranty and Repair
All products come with a statutory warranty. Please refer to the product packaging or purchase instructions for the specific warranty period. We also provide repair services to ensure your product is restored to normal function and to resolve any issues you may have while using it.
- Out-of-warranty Repair Fee
If the product is out of warranty, a fee will be charged for inspection and the cost of replacement parts. A detailed quote will be provided after the inspection is complete, and we will proceed with the repair only after your confirmation. - Repair Report
All repair services include a detailed repair report that explains the cause of the problem and the solution, ensuring transparency.
3.Technical Support
Our technical support team is ready to provide detailed guidance and assistance for any product operation questions, feature setup inquiries, or other technical needs you may have.
- Please have your order number and product information ready to speed up the process.
- Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays).
- Returns, exchanges, and repair services must comply with relevant terms and conditions. Our customer service team will provide the most suitable solution based on your specific issue.
- If any additional repair or replacement part costs are required, we will confirm with you beforehand and then proceed with the service, ensuring full transparency.
- For our out-of-warranty repair service, the inspection fee will be confirmed after a quote is provided. A detailed repair report will also be included, so you have a clear understanding of the product's condition and the service details.
VicGetger Technology Co., Ltd. is committed to providing you with complete and reliable after-sales support, so you can make every purchase with confidence. If you have any questions, please feel free to contact us at any time!
