Welcome to the official website of VICgether Technology Co., Ltd. ( www.vicgether.com ). To protect your rights and ensure a smooth shopping experience, please read the following Shopping Guide carefully.

1. How to Order

  1. Browse products and add to cart

  2. Fill in the correct recipient and shipping information

  3. Choose a payment method and complete checkout

  4. The system will send an order confirmation to your email

  5. After the product is shipped, you will receive a shipping notification and a logistics tracking number

2. Payment Methods (Provided by NewebPay)

This website uses the NewebPay system to offer the following secure and diverse payment methods:
 

💳 Credit Card Payment

Supports: VISA, MasterCard, JCB

  • One-time payment

  • Installment Plans (3, 6, or 12 installments, subject to the product and ongoing promotions)

🏧 ATM Transfer / Virtual Account Payment

  • After checkout, the system will provide a payment code.

  • You can complete the payment using a physical ATM or through online banking.

🏪 Convenience Store Code Payment

Supporting: 7-11, FamilyMart, OK Mart, Hi-Life

  • Available only in Taiwan (main island)

  • Applicable to select products and order amounts


📱 Mobile Payment

Supports: LINE Pay, Apple Pay, Google Pay, JKOPay (if enabled)
 

🌐 UnionPay Card / International Credit Card

Supports China UnionPay cards and internationally issued credit
 

🔐 All transactions are securely processed through NewebPay's encrypted system, ensuring your payment information is safe.

3. Invoicing and Taxes (ezPay E-Invoice)

  1. We use the ezPay E-Invoice platform to issue invoices. All orders will automatically receive an e-invoice after they are shipped.

  2. Your e-invoice will be sent to the email address you provided and can also be registered to your ezPay invoice carrier account.

  3. If you require a triple-copy invoice for a corporate account, please ensure you correctly enter the company's uniform tax ID number and title during checkout.

  4. For international orders, any import taxes, duties, or other fees that may be incurred must be borne by the recipient. Please be aware of your local customs regulations.

4. Returns and Exchanges Policy

  1. You have a 7-day review period after receiving your product, in accordance with the Consumer Protection Act. This is an appreciation period, not a trial period.

  2. Items for return or exchange must be in brand new, unused condition, with all original packaging and accessories intact.

  3. If a product is defective, please contact customer service within 7 days to request a replacement.

  4. To request a return or exchange, please contact us using one of the following methods. Be sure to include your order number, name, a description of the issue, and photos.

  5. Returns and exchanges will not be accepted for the following circumstances:

  • The product shows signs of use.

  • Accessories or packaging are incomplete or show signs of human-caused damage.

  • The return period of 7 days has been exceeded.

5. Important Notes

  1. Product photos are taken of the actual items. Due to differences in display monitors, the colors may vary slightly from the physical product. Please refer to the actual product.

  2. After an order is placed, its contents cannot be modified. If you need to make changes, please cancel the order and place a new one.

  3. In the event of a product being out of stock, an order issue, or a system error, this website reserves the right to cancel the order and issue a full refund.

  4. Please understand that shipping may be delayed due to force majeure events such as natural disasters, epidemics, or logistics congestion.

📩 Contact Us
If you have any questions about your order, payment, shipping, or returns and exchanges, please feel free to contact us.

  • Customer Service Email: service@vicgether.com

  • Official LINE: Please click the "Contact Us" button at the bottom of the website to use our instant customer service.