To protect your consumer rights, VICgether Technology Co., Ltd. provides the following after-sales service guide, which is applicable to all products sold on our website:

1. Product Warranty Policy

  1. Unless otherwise specified, all products sold by our company come with a one-year limited manufacturer's warranty, calculated from the date of purchase.

  2. The warranty is limited to product malfunctions or defects caused by non-human factors. To be eligible for service, you must present proof of purchase (such as an order number, invoice, or purchase record).

  3. The following items are considered consumable goods and are not covered under the warranty:
    ​​​​​

  • Charging cables

  • General peripheral accessories (e.g., storage bags, phone stands, etc.)

       However, if a new product is found to have a defect within 7 days
       of delivery, you can still apply for an exchange.

2. 7-Day Review Period (Not a Trial Period)

  1. In accordance with the Consumer Protection Act, our company offers the right to a return or exchange within 7 days of the product's arrival.

  2. To be eligible for a return or exchange within the review period, the product must be in "brand new, unused" condition. This includes:

    • The product, complete packaging, accessories, manuals, etc.

    • The product must be free of any signs of use, stains, scratches, or human-inflicted damage.

  3. If the product does not meet our return standards, we will not accept the return and will ship the original product back to you.

  4. Once a product has been unsealed and used, it is not eligible for a return or exchange unless it is defective.

3. After-Sales Service Application Process

If you need to process a return, exchange, or apply for warranty repair, please contact us using one of the following methods:

  • Customer Service Email: service@vicgether.com

  • Official LINE: Click the "Contact Us" button at the bottom of the website.

  • Please provide the following information:

    • Order number

    • Name

    • Contact phone number

    • Description of the issue

    • Relevant photos or videos

We'll respond within 1-2 business days to help you with the follow-up process.

4. Shipping & Handling

  1. New product defects (within 7 days): We'll cover the round-trip shipping fees.

  2. Non-human-caused malfunctions within the warranty period: We'll cover the repair costs, but the customer is responsible for the round-trip shipping fees.

  3. Out-of-warranty or user-caused damage: We'll provide a quote based on a case-by-case assessment. After receiving your approval, we'll proceed with the repair and return shipment.

5. Other Important Note

  1. We cannot provide warranty or after-sales service for products not purchased through our company's authorized channels.

  2. After-sales service is limited to the Taiwan region. For international orders, returns, exchanges, and repair services are not available or the conditions will be explained separately.