To protect your rights and interests as a customer, Vicgether Co., Ltd. (referred to as "the Company") has established the following Refund and Return Policy.


I. Conditions for Refunds and Returns

  1. Defective or Damaged Goods: If you discover non-human-caused damage or functional defects within seven (7) days of receiving the item, please contact our customer service immediately. Provide clear photos or videos of the defect for verification.

  2. Shipping Errors: If you receive an item that does not match your order, please contact our customer service within seven (7) days of delivery to submit a request.

  3. Seven-Day Cooling-Off Period (Not a Trial Period): In accordance with the Consumer Protection Act, you are entitled to a seven (7) day cooling-off period starting from the date the item is delivered to your specified address. During this period, you may apply for a return. However, the returned item must be in new and unused condition with its original, complete packaging (including the product, all accessories, gifts, original manufacturer's packaging, and all accompanying documents or materials). Returns will not be processed for items that have been unsealed, used, or show signs of human-caused damage.

  4. Refund Method: Refunds will be issued via the original payment method used for the purchase.

  5. Partial Refunds: If you purchased multiple items and only some qualify for a refund, the Company will process a refund only for those specific items.


II. Refund and Return Process

  1. Please submit your refund or return request through our official customer service email (service@vicgether.com) or our official LINE account (by clicking the "LINE Official Account" button on our website).

  2. When submitting your request, please provide the following information:

    • Your order number

    • The reason for the refund or return, with a detailed description of the item's condition

    • For defective items or shipping errors, attach clear photos or videos as proof

    • Your contact information (name, phone number, email, etc.)

  3. Our customer service team will conduct an initial review upon receiving your request. If your request meets the conditions for a refund or return, we will provide you with the return address and instructions for the return process.

  4. Return Shipping Costs:

    • For returns due to product defects or Company shipping errors, we will cover the return shipping costs. Please pay for the shipping first and provide proof of the cost; it will be refunded along with the item's cost after verification.

    • For returns due to personal reasons (e.g., personal preference, incorrect size), you are responsible for the return shipping costs.

  5. Please carefully package and ship the item to the return address provided by the Company.

  6. Once we receive the returned item and confirm its condition, we will complete the refund process within seven (7) business days.

  7. Refund Time: The time it takes for the refund to be credited to your account may vary depending on your bank or third-party payment platform's processing procedures. Thank you for your patience.


III. Cases Not Eligible for Refunds or Returns

  1. Requests submitted after the seven (7) day cooling-off period has expired.

  2. Items that have been clearly used, show signs of human-caused damage, or have incomplete packaging (including the outer box, accessories, and gifts) and cannot be resold.

  3. Customized products made to the consumer's specifications, or items where a non-return policy was clearly stated on the product page or during the ordering process.

  4. Promotional gifts that were not returned with the item, or if the gifts are damaged or missing.

  5. Items with special packaging materials (such as single-use security tags or protective films) that have been unsealed or removed.

  6. Digital products or services that have already been provided, such as digital content, software, or online services, which are non-refundable once purchased or activated.

  7. Items that were clearly marked as non-returnable on the product information page or during the ordering process.


IV. Contact Us


If you have any questions about this Refund and Return Policy, please feel free to contact us:

  • Customer Service Email: service@vicgether.com

  • Official LINE Account: Please click the "LINE Official Account" button on our website.


Please Note:

  • This Refund and Return Policy may be adjusted in response to legal or operational needs. The Company reserves the right to modify it at any time and will announce any changes on its official website.

  • By making a purchase from the Company, you agree to and accept all terms of this Refund and Return Policy.